Key Account Manager – E‑commerce & Shopify

About the role

Chargemont is looking for a Key Account Manager to own relationships with existing clients and grow the value of those partnerships. The role blends relationship management, commercial thinking and analytical problem‑solving, requiring a deep understanding of each client’s business, performance monitoring and proactive risk and opportunity identification.

Key responsibilities

• Own and develop relationships with key existing clients, ensuring strong retention.
• Identify and execute upsell and cross‑sell opportunities within accounts.
• Analyse account data and translate findings into actionable recommendations.
• Lead regular client meetings, performance reviews and strategic discussions.
• Monitor account health, engagement and commercial potential, proactively addressing issues.
• Collaborate closely with the founder, operations and product teams.
• Help improve and structure Chargemont’s account‑management processes as the company scales.

Required profile

• Previous experience in Account Management, Key Account Management, Customer Success or a similar client‑facing commercial role.
• Experience within e‑commerce or fintech, preferably with Shopify merchants.
• Strong relationship‑building and stakeholder‑management skills.
• Commercial mindset with proven record in account retention, upselling or growth.
• Analytical thinking and ability to quickly understand complex data.
• High attention to detail and ownership.
• Bachelor’s degree (Master’s a plus) and fluent English.

What we offer

• A strategically important role in a fast‑growing international company.
• Ownership of meaningful client relationships with direct impact on retention and revenue.
• Close collaboration with the founder and high visibility across the business.
• Opportunity to progressively take ownership of larger, strategic accounts.
• Significant autonomy, responsibility and ability to shape the account‑management function.
• Competitive salary plus performance‑based bonuses.