IT Support Engineer – Baltic Region

About the role

We are seeking an IT Support Engineer to provide on‑site technical assistance for our offices and vessels across the Baltic region. The role involves both first‑line walk‑in support and scheduled field work, ensuring high service levels for incidents and requests that cannot be resolved remotely.

Key responsibilities

• Deploy new PCs, peripherals and redeploy existing equipment at multiple locations.
• Install and configure software according to company standards and policies.
• Maintain and upgrade existing hardware and software, performing routine procedures.
• Document technical procedures and disseminate guidelines to users.
• Redirect complex issues to 3rd‑line support and coordinate regular visits to sites, including vessels.
• Support the implementation of ITIL best practices within the support centre.

Required profile

• Minimum 3 years of experience in a similar IT support role.
• Strong customer‑service orientation and ability to work collaboratively.
• Proactive attitude with a focus on process improvement.
• Willingness to travel frequently across the Baltic region; a valid driver’s licence is mandatory.
• Fluent in English; knowledge of local languages is a plus.

Required skills

• Experience with ITSM tools (TopDesk knowledge is a plus).
• PC hardware deployment, installation and configuration.
• Software installation and configuration following company standards.

What we offer

• Comprehensive introduction to DFDS operations and ITIL processes.
• Opportunity to work with a skilled Baltic IT support team.
• Dynamic environment with exposure to both office and maritime IT infrastructure.