Account Manager – Chinese-speaking (B2B SaaS)

About the role

We are looking for a proactive Account Manager who will be the main point of contact for our B2B customers in the China market. You will work closely with top‑tier clients, ensuring their satisfaction, driving upsell opportunities, and acting as the voice of the customer within our organization.

Key responsibilities

• Serve as the dedicated Account Manager for Chinese‑language B2B customers, communicating via WeChat, email, phone, and in‑person.
• Identify and pursue upsell opportunities, managing each deal from prospect to closure.
• Design and launch localized campaigns, feedback channels, and market‑specific use cases for Chinese clients.
• Advocate for the product, handling technical questions and guiding both customers and internal teams.
• Maintain accurate CRM records, including opportunity tracking, task management, and data enrichment.

Required profile

• 1–2 years of experience managing customer engagements with a proven record of positive outcomes.
• Fluent written and spoken Mandarin Chinese and strong business English.
• Excellent relationship‑building skills and deep understanding of Chinese business etiquette and negotiation norms.
• Ability to represent customer interests across cross‑functional teams and handle objections effectively.

Required skills

• WeChat for customer communication and sales activities.
• CRM platforms for data management and opportunity tracking.

What we offer

• Gross salary of €2,000‑€3,000 per month plus bonus, with flexibility based on experience.
• Access to 40+ internal learning options, external conferences, mentorship, and knowledge‑sharing events.
• Private health insurance, psychotherapy, on‑site well‑being consultants, 24/7 gym access, and a wellness app.
• Team events, overseas workations, quarterly team‑building budgets, and additional vacation days.