Consumer Experience Specialist

About the role

By joining, you will support the Consumer Experience team in delivering and improving consumer lifecycle programs through operational execution, data analysis and coordination of initiatives.

Key responsibilities

• Manage the member benefits & rewards catalogue, ensuring stock availability, relevant selection, and smooth consumer experience.
• Coordinate external suppliers, support engagement campaigns and operations, and monitor catalogue and campaign performance.
• Prepare regular reports to support performance and budget monitoring, and monitor potentially fraudulent activities.
• Coordinate smaller CX test‑to‑learn initiatives, support larger projects, and prepare consumer‑facing communications.
• Support day‑to‑day operations of CX programs, investigate and resolve consumer complaints, and analyze processes for simplification or automation.

Required profile

• University degree in Business, Economics, Marketing or related field (or final years of study).
• 1‑3 years of experience in customer experience, marketing, commercial, data analysis or project coordination.
• Analytical mindset comfortable working with data, reporting and simple insights.
• Well‑organised, able to meet deadlines and manage multiple priorities.
• Proactive, willing to learn and take ownership of tasks.
• Strong attention to detail for recurring operational tasks.
• Good communication skills in Lithuanian and English.
• Strong collaboration and teamwork abilities.

Required skills

• MS Office

What we offer

• Comprehensive private medical insurance with multiple plan options.
• Hybrid work model – up to 3 remote days per week and the possibility to work abroad for up to 20 days per year.
• Yearly €350 gross allowance for well‑being activities.
• Yearly €900 gross vacation allowance paid ahead of summer.
• Employee engagement events throughout the year.
• Home‑office support with essential IT equipment and up to €300 gross allowance.
• Opportunities for growth and personal development in a global business.
• Additional paid vacation days and allowances for major life events.
• Unlimited access to digital learning platforms such as Rosetta Stone and Udemy.