Customer Care Specialist – Norwegian

About the role

The Customer Care Specialist provides high‑quality operational and technical support to pharmacies across Norway, acting as the main point of contact for pharmacy staff to resolve incidents, requests and operational inquiries.

Key responsibilities

• Monitor and triage incoming tickets, routing them to the appropriate support team.
• Own case follow‑up and documentation to ensure clear handovers and timely resolution.
• Provide day‑to‑day support for core tools, the Ascent pharmacy system and related workflows.
• Manage user access to systems, shared mailboxes and telephony services at pharmacies.
• Support pharmacy hardware such as PCs, printers and scanners.
• Assist with ordering, deliveries, documentation, daily settlements and other supply‑chain questions.
• Create, maintain and update customer and pharmacy information in core systems to ensure data quality.

Required profile

• Previous experience in an IT helpdesk or other IT‑related field.
• Strong verbal and written communication skills in Norwegian and English.
• Customer‑service mindset.
• High School Diploma/GED or equivalent experience.

What we offer

• Competitive annual bonus.
• Life insurance from day 1 and a best‑in‑class health insurance package.
• Up to six fully paid benefit days per year.
• Referral‑bonus scheme, continuous learning opportunities and a global Employee Assistance Program.
• Modern office in Quadrum with snacks and break facilities.