Customer Service Specialist – English Speaking

About the role

Join Yara’s European Business Services team in Vilnius to provide high‑quality customer support in English, helping to ensure smooth supply‑chain operations and customer satisfaction.

Key responsibilities

• Build and maintain relations with internal and external customers.
• Develop and implement solutions to increase customer satisfaction.
• Communicate solutions and follow up on daily tasks.
• Coordinate with commercial, operational planning, site operations and third‑party terminals as needed.
• Deliver orders to Transport Management and manage billing, return and diversion cases.
• Continuously improve supply‑chain related processes in collaboration with the team.

Required profile

• Fluent/native English with excellent verbal and written communication.
• Proactive, self‑driven and solution‑oriented.
• Experience in Customer Service or Supply Chain preferred.
• Eligible to work in Lithuania.

What we offer

• Competitive salary ranging from €1,920 to €2,507 gross per month.
• Hybrid working model with up to 10 days per month remote.
• Modern eco‑friendly office with lounge, game room and other areas.
• Personal and professional development opportunities and career paths.
• Strong company values focused on health, safety, environment and quality.