Customer Support Day Shift (Live-Chat)

About the role

Join CyberCare’s fast‑growing support team to provide live‑chat assistance for NordVPN users. You’ll combine technical know‑how with empathy to resolve a wide range of issues during the day shift.

Key responsibilities

• Complete six days of intensive training on VPN and eSIM technologies.
• Deliver clear, step‑by‑step solutions following internal procedures and documentation.
• Handle 4‑5 simultaneous live‑chat conversations, addressing everything from complex tunnelling problems to simple billing questions.
• Continuously improve personal skills and mentor new team members.
• Maintain a customer‑first attitude while managing high volumes of technical information.

Required profile

• Fluent English (C1 level or native) and able to work on‑site in Vilnius.
• Willingness to work the day shift (6:30‑15:00 or 9:00‑17:30) on a 32‑ or 40‑hour week.
• Solid knowledge of Windows, macOS, Android and iOS platforms.
• Background in IT, cybersecurity or eSIM technology is a strong advantage.

Required skills

• Windows
• macOS
• Android
• iOS
• VPN
• eSIM

What we offer

• Structured onboarding and mentorship.
• Hybrid work model: office presence with two remote days per week after probation.
• Option to work abroad up to 30 days per year.
• Health insurance and fitness perks.
• Daily snacks and fresh pastries on Fridays.
• Regular team‑building events and access to internal courses and a library.
• Clear career growth path within CyberCare and the Tesonet group.