Customer Support Engineer

About the role

Motorola Solutions' Field Services Organization in Europe provides local technical support to customers on site and operates and maintains field and support services contracts in the region. It is expanding its engineering team and is looking for an experienced electronic/system/computer engineer to join the Lithuania Service Organisation, which supports mission-critical customers across Lithuania and Europe with radio systems, software such as WAVE and MCPTT, command and control solutions and two-way radio products. The role involves travelling to customer sites.

Key responsibilities

• Perform maintenance (preventive and reactive) activities
• Implement critical software patches and provide technical support during major software upgrades
• Support system expansions and the implementation of new solutions
• Travel to customer locations, with 20% to 40% of time spent away

Required profile

• Completed technical training or degree in telecommunications/IT (or comparable qualification)
• 5 years of experience in a similar field is beneficial
• EU citizenship with residence in Lithuania
• Willingness to undergo security screening by the Ministry of the Interior
• Class B driving licence
• On-call availability (24/7) and willingness to travel several days in Lithuania and abroad

Required skills

• Good knowledge of IP network architecture and its components
• Ability to work independently on complex technical tasks and in a team
• Excellent verbal, written and presentation communication in Lithuanian and English
• High degree of independence and assertiveness
• Highly desirable: CompTIA Network+ and Security+ certifications, RHEL administrator Level 1 certification

What we offer

• Base salary of EUR 28,000 to 34,000 gross per year, depending on experience and skills
• Individual development plan and training, including the Continuous Talent Development program
• Opportunities to earn industry-recognized certifications such as CompTIA and ITIL
• Online training, industry periodicals and e-books
• Annual bonus and annual salary increase depending on company performance
• Payment for on-call duty (about 20% on top of regular salary)
• Medical allowance, life insurance, travel insurance and employee assistance programme
• Flexible working hours and remote work possibility