Customer Support – Evening Shift (Live Chat)

About the role

Join CyberCare’s customer care team to provide live‑chat support for NordVPN. You will work the evening shift from our Kaunas office, handling technical and billing queries while collaborating with AI‑assisted tools.

Key responsibilities

• Complete six days of training on VPN products, features, and limitations.
• Provide live‑chat assistance for VPN tunneling issues, billing inquiries and other customer needs.
• Manage 4‑5 simultaneous chats, delivering clear and high‑quality solutions.
• Share knowledge with new teammates and contribute to their growth.

Required profile

• Fluent English (C1 or native) and able to work from the Kaunas office.
• Willing to work the evening shift (13:30‑22:00) on a 32‑ or 40‑hour week.
• Solid understanding of Windows, macOS, Android and iOS platforms.
• Customer‑first mindset with strong critical‑thinking abilities.
• Background in IT, cybersecurity or eSIM technology is a strong advantage.

Required skills

• Windows, macOS, Android, iOS operating systems
• VPN troubleshooting and configuration

What we offer

• Structured onboarding and mentorship
• Hybrid work model – office presence with two remote days per week after probation
• Option to work abroad up to 30 days per year
• Health insurance, fitness perks and daily snacks
• Fresh pastries on Fridays and regular team‑building events
• Access to internal courses, library and growth opportunities within CyberCare and Tesonet
• Gross salary 1 350 – 1 830 EUR per month (base plus performance bonus)