Customer Support Representative – Day Shift (Live Chat)

About the role

We are looking for a fluent English speaker to join our Vilnius office as a day‑shift live‑chat support representative. You will handle technical queries about eSIM products, balancing empathy with precise troubleshooting.

Key responsibilities

• Complete six days of training on eSIM technology and internal support procedures.
• Provide live‑chat assistance for Saily, addressing issues from VPN tunneling to billing inquiries.
• Manage 4‑5 simultaneous chats while maintaining clear, high‑quality responses.
• Support new team members by sharing knowledge and best practices.

Required profile

• Fluent English (C1 or native) and availability to work from our Vilnius office.
• Willingness to work day shifts (6:30‑15:00 or 9:00‑17:30) on a 32‑ or 40‑hour week.
• Strong customer‑first mindset with critical thinking abilities.
• Background in IT, cybersecurity, or eSIM technology is a strong advantage.

Required skills

• Windows operating system.
• macOS operating system.
• Android mobile platform.
• iOS mobile platform.
• VPN tunneling troubleshooting.
• eSIM technology knowledge.

What we offer

• Structured onboarding and mentorship.
• Hybrid work model: office presence with two remote days per week after probation.
• Option to work abroad up to 30 days per year.
• Health insurance and fitness perks.
• Daily snacks, fresh pastries on Fridays, and regular team‑building events.
• Access to internal courses, a library, and clear growth paths within CyberCare and Tesonet.