Field Service Engineer – Baltic Region

About the role

Medtronic is seeking a Field Service Engineer to support its Cranial & Spinal Technologies, Cardiac Ablation Solution and Robotics portfolio across Lithuania, Latvia and Estonia. The role combines hands‑on service activities with customer relationship management in a fast‑paced clinical environment.

Key responsibilities

• Install, maintain and repair CST, CAS and Robotics systems according to manufacturer procedures and regulatory standards.
• Perform preventive and corrective maintenance, including software updates on capital equipment.
• Troubleshoot mechanical, electrical, software and network issues and coordinate resolutions with regional and global support teams.
• Support new system installations, conduct site readiness assessments, acceptance testing and customer handovers.
• Accurately document service activities, technical findings, parts consumption and customer interactions in service management systems.
• Maintain service tools, calibration equipment, spare parts inventory and other company assets.
• Build strong relationships with healthcare professionals and internal stakeholders, providing professional technical support.

Required profile

• Bachelor’s degree or technical qualification in biomedical engineering, electronics, mechatronics, robotics, automation or a related discipline.
• Experience servicing capital equipment, robotics, imaging systems, surgical technologies or other complex electromechanical systems.
• Strong technical troubleshooting skills across hardware, software and networked environments.

Required skills

• Mechanical troubleshooting
• Electrical troubleshooting
• Software troubleshooting
• Network troubleshooting
• Installation of medical equipment
• Preventive and corrective maintenance
• Calibration of service tools
• Documentation in service management systems