IT Service Desk Specialist

About the role

We’re looking for an IT Service Desk Specialist to join our Technology unit in Vilnius, Lithuania. In this role you will be the first point of contact for IT support for Omniva employees across the Baltics, ensuring smooth daily operations by resolving issues, managing user access and providing friendly, professional assistance.

Key responsibilities

• Support the launch of the new office by setting up workstations, equipment and other IT solutions.
• Provide first‑line IT support, troubleshoot applications and systems, and resolve technical issues or provide work‑arounds.
• Manage incoming support requests, register, prioritize, document and follow up on tickets.
• Monitor applications, run basic database queries and analyse logs to investigate incidents.
• Maintain user accounts, access rights, system settings and application configurations.
• Install, test, configure and maintain software and hardware, and keep inventory records.
• Collaborate with product, infrastructure, workplace and other IT teams to resolve incidents and identify recurring problems.
• Create and update user guides, internal documentation and contribute to Service Desk process improvements.

Required profile

• Secondary education, preferably with an IT‑related background.
• Good IT knowledge and technical skills with an interest in how systems and applications work.
• Fluency in Lithuanian and English, both spoken and written.
• Strong communication and collaboration abilities.
• Independent, solution‑oriented mindset with attention to detail.
• Initiative, willingness to learn and adapt to new technologies.
• Driver’s licence and readiness to travel between office locations during the office move.

What we offer

• Gross monthly salary between €2,200 and €2,500, depending on experience.
• €180 / €350 / €700 bonus for referring a friend who joins the team.
• Five extra paid vacation days after two years of service.
• Four additional paid days off per year for important life events, effective from day one.
• Private health insurance.
• Free parcel sending via OMNIVA and discounts on sports activities and partner services.
• Comprehensive onboarding, training and support from day one.