Junior Technical Customer Support Specialist (Evening Shift)

About the role

We are looking for a motivated Junior Technical Customer Support Specialist to join our fast‑growing team on the evening shift. You will help deliver excellent service to our clients, primarily through live chat and email, while working in a hybrid environment.

Key responsibilities

• Resolve customer queries via live chat and email, ensuring a positive experience.
• Maintain high standards of customer satisfaction throughout each interaction.
• Provide accurate information and timely answers to client questions.
• Interpret and fine‑tune the customer success process and performance metrics.
• Collaborate with technical teams to understand IT business logic.
• Build and nurture relationships that turn clients into brand advocates.

Required profile

• No prior experience required; a strong eagerness to learn and grow.
• Excellent communication skills in English and Lithuanian.
• Availability to work full‑time during the evening shift (5 PM – 1 AM) in a hybrid model.
• High energy and a collaborative mindset to achieve team goals.
• Empathy and the ability to make customers feel valued.
• A genuine desire for personal and professional development.
• Helpful and humble attitude toward clients and colleagues.