Key Account Manager – Acquiring Customers

About the role

Join VIALET’s Key Account Management team to shape the future of finance. You will be the main liaison for acquiring customers, ensuring they receive expert support and guidance throughout their journey with our FinTech platform.

Key responsibilities

• Act as the primary point of contact for key acquiring customers and partners, building and maintaining long‑term relationships.
• Provide post‑onboarding support, coordinate go‑live activities and resolve technical integration issues.
• Monitor customer activity, analyse turnover, decline rates, refunds and chargebacks, and flag operational anomalies.
• Review merchant limits, currencies and settings, delivering portfolio updates and recommendations.
• Collaborate with Product, Operations, Risk, Compliance and Technical teams to convey client needs and feedback.

Required profile

• 1–3 years experience in banking, payments, merchant acquiring, KYC/AML or related fields.
• Understanding of payment processing flows, chargebacks, disputes and basic risk indicators.
• Familiarity with card schemes (Visa, Mastercard) and regulations such as AML/KYC, PSD2, PCI DSS.
• Strong communication, analytical thinking and ability to work in a fast‑changing environment.
• Professional English proficiency.

Required skills

• Microsoft Office
• Google Workspace
• Tableau
• Zoho
• Asana
• Notion

What we offer

• Competitive gross salary of €2,500‑€3,000 per month.
• Comprehensive health insurance after 3 months.
• Hybrid and remote work options after probation.
• Annual training reimbursement up to €1,000.
• Gym membership and regular company events.
• Flat hierarchy and collaborative environment.