Key Account Manager

About the role

TeamBit, the only official Platinum Atlassian Partner in Lithuania, is looking for a Key Account Manager to nurture and grow relationships with a portfolio of strategic clients. You will act as the primary liaison, ensuring clients receive maximum value from Atlassian solutions while identifying new business opportunities.

Key responsibilities

• Manage and expand long‑term relationships with 5‑10 assigned key accounts.
• Serve as the main point of contact, conducting regular service reviews and brainstorming future projects.
• Present Atlassian updates, uncover fresh opportunities, and drive ROI for clients.
• Organise and lead client meetings, workshops, and themed events.
• Identify and initiate upselling and cross‑selling opportunities.
• Monitor risk signals and take preventive actions to maintain satisfaction.
• Coordinate with Project Managers and delivery teams to meet client expectations.
• Gather success stories, case studies, and client recommendations.
• Collaborate with Atlassian representatives to advocate client interests globally.

Required profile

• 4+ years of experience in IT project management, client management or consulting.
• Strong understanding of the Atlassian ecosystem.
• Proactive, autonomous, and focused on long‑term partnership building.
• Fluent in Lithuanian and English, able to communicate with both clients and technical teams.
• Excellent relationship‑building skills with decision‑makers from IT managers to C‑level executives.
• Negotiation and proposal‑writing abilities.

Required skills

• Atlassian ecosystem (Jira, Confluence, etc.)
• Microsoft technologies
• Salesforce
• ITIL framework
• ITSM concepts

What we offer

• Passionate experts with deep domain knowledge.
• Freedom to implement your own experience and approach.
• Autonomy to drive ideas and initiatives.