Payment Operations Analyst

About the role

Eneba is building a marketplace for gamers and has a newly formed Payment Operations team in Kaunas. It gives the company end-to-end visibility into the payment funnel supporting its 20m+ active users across 17+ payment service providers, building alerting, dashboards and reporting so issues are spotted early, quantified and routed to the right owner.

Key responsibilities

• Take diagnostic ownership of checkout funnel health, surfacing alerts, insights and defects before they become critical.
• Lead root-cause investigations that separate engineering defects from user-behaviour patterns and share findings with stakeholders.
• Support the reporting cadence for cross-functional teams, turning data into insights that improve authorization rate and conversion.
• Analyse authorization rates, decline codes and multi-PSP performance to find the biggest bottlenecks.
• Partner with Product, Engineering, Data Science and Fraud on diagnostics of funnel issues and processor outages.
• Become a trusted point of contact for payment funnel health within the team.

Required profile

• Hands-on experience in a payment funnel and comfort in a complex, multi-provider environment.
• Initiative to investigate issues independently and clear communication of technical findings to non-experts.
• Ability to build from first principles without an established playbook.
• Good English; the team is international and English is the business language.

Required skills

• Payments literacy: interchange, decline codes, FX, tokenization, 3DS and fraud fundamentals.
• Demonstrated root-cause analysis of funnel drop-offs or declines.
• SQL fluency for independent investigation.
• Nice to have: self-serve BI/dashboard tools, multi-PSP comparative analysis experience, and experience in ambiguous, fast-changing environments.

What we offer

• Salary of EUR 40,000-60,000 per year, with ranges varying by experience level.
• Employee stock options and various bonus systems.
• Choice of office, remote or hybrid work, with travel opportunities.
• Paid volunteering, a personal learning budget and clear growth and promotion paths.