Personal Shopper – Luxury Retail

About the role

The Personal Shopper role at Holt Renfrew represents the highest level of sales and service in a luxury fashion environment. You will work directly with high‑value clients, providing bespoke styling, wardrobe solutions, and an exceptional shopping experience both in‑store and off‑site.

Key responsibilities

• Sell complete wardrobes and individual pieces, meeting a minimum sales target of $1.5 M per year.
• Develop new client relationships and introduce them to Holt Renfrew’s offerings.
• Demonstrate deep product and style expertise to satisfy customer needs.
• Maintain private shopping suites to visual standards.
• Deliver Holt Renfrew’s “Create the Extraordinary” service consistently.
• Build and retain a loyal client base through regular communication and personalized service.
• Update customer profiles in Holt Renfrew systems and attend all product‑knowledge trainings.
• Provide on‑site and off‑site selling, coordinate with Buying and Exclusive Services teams, and network within the community.
• Resolve customer service issues and ensure compliance with health, safety, privacy, and cyber‑security policies.

Required profile

• Proven track record of exceeding sales targets.
• Existing high‑value client base capable of generating at least $1.5 M in sales.
• Strong knowledge of wardrobe styling techniques.
• Exceptional relationship‑building skills with an empathetic, collaborative approach.
• Ability to manage the emotional aspects of sales and connect with clients.

Required skills

What we offer

• Competitive total compensation with unlimited earnings potential on full commission.
• Generous employee discount, pension plan, and health & dental benefits.
• Tuition assistance and continuous learning & development opportunities.