Product Designer – User Control Panel (Mid‑Senior)

About the role

Join NordVPN’s Design Team to own the experience where users control their relationship with our products through the User Control Panel and account management platform. You will shape end‑to‑end web experiences for millions of users worldwide.

Key responsibilities

• Own the core account lifecycle experience from insight to shipped, measured solution.
• Shape internal tools and Support Center flows that touch the core account experience.
• Collaborate with product owners and engineers to surface assumptions, challenge briefs, and sometimes remove unnecessary flows.
• Apply and evolve the design system, proposing new components when gaps are identified.
• Partner with UX researchers, writers, and engineers to validate designs and ensure design QA aligns with intent.

Required profile

• 3+ years of product design experience delivering web products end‑to‑end.
• Experience with account, subscription, or platform surfaces is a strong plus.
• Fluent in design systems, attentive to detail, states, edge cases, and microcopy.
• Comfortable working in ambiguous situations and shaping unclear inputs.
• Clear communicator in English, able to give direct feedback without ego.

What we offer

• Training, mentorship and continuous growth opportunities.
• Extra vacation days, sick days and flexible time off.
• Private health insurance in Lithuania and Poland, fully covered.
• Free subscriptions to Calm, Headspace, Mindletic and mindfulness trainings.
• In‑house gyms, sport cards, online workouts and personal fitness guidance.
• Company‑wide workation trips and the ability to work from anywhere.
• Celebrations for birthdays, weddings and new family members with gifts.
• Children’s summer camps and flexible parenting schedules.
• Team‑building events, coffee bar, open gyms, kids’ room, music room and massage chairs at the Vilnius HQ.