Senior Fraud Monitoring Specialist

About the role

Luminor is hiring a Senior Fraud Monitoring Specialist in Vilnius for a temporary position covering maternity leave. The role focuses on investigating potentially fraudulent payment activity, analysing customer behaviour and transactions and making well-grounded decisions on complex fraud cases, mostly through hands-on monitoring and investigation.

Key responsibilities

• Monitor and investigate potentially fraudulent payment activity based on alerts from Luminor's anti-financial crime systems
• Analyse customer information, transactions and behavioural patterns using internal systems, public databases and other sources
• Identify suspicious activity, write clear investigation summaries and escalate cases when needed
• Independently handle more complex and escalated fraud cases
• Cooperate with internal teams and correspondent banks on fraud cases and contribute to fraud-related complaint handling
• Share insights and recommendations for improving fraud processes, controls, systems and products
• Contribute to and drive improvement projects in fraud management
• Support, train and mentor junior colleagues and newcomers

Required profile

• Solid practical experience in payment fraud prevention, detection or investigation within a bank, financial institution or other regulated financial services environment
• Strong knowledge of payment fraud typologies, investigation methods and fraud risk indicators; card fraud experience is an advantage
• Ability to assess complex cases, make risk-based decisions and justify outcomes
• Experience with escalated cases and process, control or quality improvements
• Ability to keep up with emerging fraud trends
• Native Lithuanian and fluent English, spoken and written
• Primarily a candidate already located within the Baltics

What we offer

• Gross salary of 2,900 - 4,300 EUR per month, depending on experience and competencies
• Flexible working hours, hybrid work and the option to work from anywhere in the EU, Iceland, Switzerland and the UK (up to 90 days per year)
• Additional vacation weeks for employees with 1 year or more of service, extra days off for volunteering, and 30 paid calendar days for military training
• Health insurance after the first 3 months in all three Baltic states and health days without a doctor's note
• Internal and external training, workshops, conferences and LinkedIn Learning
• Special offers on Luminor products and services

The contract is temporary and covers maternity leave; the application deadline is November 20th. Apply with a CV in English and PDF format.