Senior Technical Customer Success Specialist (Night shift)

About the role

Join Oxylabs' Customer Success team to help B2B clients get maximum value from our web data gathering products. As a Senior Technical Customer Success Specialist you will be the main point of contact for higher‑tier clients, handling technical queries, setup and troubleshooting during the night shift.

Key responsibilities

• Support B2B customers through online chat, email and dedicated channels, acting as the main point of contact from the first question to issue resolution.
• Investigate customer requests by gathering details, checking internal databases and verifying information needed to understand and solve the issue.
• Respond quickly and professionally, explaining technical topics clearly, keeping customers updated and following through until resolution.
• Collaborate with technical teams to understand product logic, clarify complex cases and translate technical information into clear customer‑facing answers.
• Monitor daily operational tasks such as server health checks, client‑specific communication channels and shift handovers to ensure consistent support.
• Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing guidance and helping maintain high customer satisfaction.

Required profile

• Proven experience in customer support, customer success or another client‑facing role.
• Tech‑savvy mindset with a problem‑solving attitude and curiosity about how products work.
• Investigative, motivated and independent approach with the ability to learn quickly and take ownership.
• Quick reaction, strong focus and empathy when helping customers solve issues.
• Excellent communication skills in English and Lithuanian.

What we offer

• Gross salary €1850‑2600 per month plus night‑hour rate and performance bonuses.
• 40+ internal learning options, external conferences, mentorship and year‑round knowledge‑sharing events.
• Private health insurance, psychotherapy, on‑site well‑being consultants, 24/7 gym access and a wellness app.
• Team events, overseas workation, quarterly team‑building budget and additional vacation days.
• Bonus vacation days, paid life‑moment days off, barista coffee and all the tools you need.