Customer Success Team Lead – Day Shift

About the role

We’re CyberCare, a customer care company for global tech brands. As a Customer Success Team Lead you will guide a day‑shift team to deliver smooth, stress‑free experiences to millions of users.

Key responsibilities

• Lead, coach, train and motivate the customer‑success team.
• Oversee day‑to‑day operations and ensure team objectives are met.
• Review performance, monitor progress and give constructive feedback.
• Conduct monthly one‑on‑one meetings with team members.

Required profile

• Proven experience leading a team.
• Expertise in supporting customers and building flawless experiences.
• Strong communication, leadership and change‑management capabilities.
• Proactive, do‑er mindset with flexibility to work 09:00‑18:00.
• Fluent English.
• Residency in Vilnius.

What we offer

• Structured onboarding and mentorship.
• Office in a great location with the option to work from home twice a week after probation.
• Ability to work abroad up to 30 days per year.
• Health insurance and fitness perks.
• Daily snacks and fresh pastries every Friday.
• Regular team‑building events.
• Access to internal online courses, a library and other learning resources.
• Opportunities to grow within CyberCare and Tesonet.
• Gross salary 2400‑2800 EUR per month plus bonuses up to 500 EUR.