Floor Manager - COS Vilnius

About the role

H&M Group is looking for a Floor Manager for its COS brand in Vilnius. The role leads a team of Sales Advisors and sets the tone for a welcoming, inspiring store that delivers excellent customer experiences. It is a full-time position with a 40-hour contract.

Key responsibilities

• Deliver high-quality customer service through expert styling advice, strong product knowledge and an engaging store experience
• Analyse sales data and work with the Store Manager to maximise department performance
• Lead and motivate Sales Advisors to meet service and presentation standards
• Support recruitment and onboarding, and identify and develop future talent
• Oversee daily store operations and act as a brand ambassador
• Step into the role of Store Manager when required

Required profile

• Retail experience, preferably in fashion, with good knowledge of store operations and standards
• Customer-focused, with a genuine interest in the products offered
• Eager to learn, open to feedback and adaptable to changing priorities
• Comfortable working varied hours, including evenings, weekends and holidays
• Lithuanian and English at least at A2 level; team leadership and analytical thinking are preferable but not mandatory

What we offer

• Starting pay of EUR 1,980 gross per month
• 25% staff discount across all H&M Group brands, in-store and online
• H&M Incentive Program (HIP)
• For Lithuania-based colleagues: friend-referral bonus, performance-based bonus, Stebby platform, private health insurance, anniversary gifts and a baby birth gift card