Information Technology Support Engineer

About the role

We are looking for an Information Technology Support Engineer to provide end‑user support and manage Microsoft 365 services across the organization. The role involves handling hardware, software, and cloud‑based identity solutions while delivering excellent customer service.

Key responsibilities

• Support Windows 10/11 devices, laptops, desktops and peripherals.
• Administer and troubleshoot Microsoft Entra ID (Azure AD), SCCM, Microsoft Intune and Windows Autopilot.
• Manage Microsoft 365, Office 365, Exchange, Active Directory, Group Policy, DNS and DHCP.
• Provide ServiceNow ticket management and resolve PST/OST, Outlook and Print Spooler issues.
• Install, configure and troubleshoot network and standalone printers and scanners.
• Coordinate with OEM vendors for hardware repairs and major printer issues.
• Execute hardware refresh and deployment projects.
• Own end‑user onboarding (hardware allocation, device configuration, software installation, CMDB updates and basic IT induction).
• Manage off‑boarding activities, including hardware collection, inventory updates and compliance with HR legal hold procedures.
• Support network, Zoom and change‑management activities for BAU and project work.
• Assist users with data backup in accordance with company policies.
• Deliver exceptional customer service while maintaining SLA compliance.

Required profile

• Enterprise IT support experience within corporate environments.
• Strong troubleshooting and customer‑service skills, with the ability to meet SLA targets.

Required skills

• Microsoft Entra ID (Azure Active Directory)
• Microsoft SCCM
• Microsoft Intune
• Windows Autopilot
• ServiceNow
• Microsoft 365 / Office 365
• Microsoft Exchange
• Active Directory
• DNS & DHCP
• Group Policy
• Windows 10 & Windows 11
• PST & OST troubleshooting
• Print Spooler
• Hardware troubleshooting
• Printer & scanner support
• Desktop imaging & deployment
• Experience with Microsoft Teams Rooms, Zoom Rooms, Cisco Codec environments (preferred)
• Hands‑on experience with Crestron or similar AV systems (preferred)
• Mobile Device Management (MDM) solutions (preferred)
• macOS support experience (preferred)