IT Business Analyst – Logistics Transformation (Baltics)

About the role

We are seeking an IT Business Analyst to support the digital transformation of logistics operations across the GeoPost group in the Baltic region. The role bridges business needs and technology solutions, ensuring that new systems and integrations enable data‑driven processes for DPD Baltics and other GeoPost units.

Key responsibilities

• Gather and document business cases, functional and non‑functional requirements, and success metrics with stakeholders.
• Translate requirements into technical specifications and evaluate IT solutions, system integrations and process models (e.g., BPMN).
• Define UAT scenarios, acceptance criteria and support testing activities.
• Facilitate workshops, contribute to project planning, estimation and prioritisation, and collaborate with architects, project managers and third‑party providers.
• Prepare documentation, presentations and training materials for IT support teams and end users.
• Identify opportunities for automation, process improvement and digital innovation.

Required profile

• Higher education in Computer Science, Information Systems or a related discipline.
• Proven experience in business and systems analysis, design and documentation.
• Ability to work with cross‑functional teams and communicate technical concepts clearly.
• Interest in logistics, data‑driven decision making and continuous improvement.

Required skills

• Understanding of system integration concepts and data flow.
• Experience with web services (SOAP, REST) and API‑based integrations.
• Familiarity with data exchange protocols such as FTP/SFTP and message queues.
• Ability to read and validate JSON, XML or CSV data formats.
• Basic data modelling and SQL query writing.
• Awareness of cloud platforms (Salesforce, Azure).
• Knowledge of BPMN for process modelling.