Key Account Manager

About the role

TeamBit, the official Platinum Atlassian Partner in Lithuania, is looking for a proactive Key Account Manager to nurture and grow a portfolio of 5‑10 strategic clients. You will be the main liaison, ensuring clients receive maximum ROI from Atlassian solutions and identifying new business opportunities.

Key responsibilities

• Manage and expand long‑term relationships with assigned key accounts.
• Conduct regular service reviews, present Atlassian updates and propose future projects.
• Identify upselling and cross‑selling opportunities to increase client value.
• Monitor risk signals and take preventive actions to maintain satisfaction.
• Coordinate with Project Managers and delivery teams to meet client expectations.
• Gather case studies, organise client‑focused events and workshops.
• Collaborate with Atlassian representatives to advocate client interests globally.

Required profile

• 4+ years of experience in IT project management, client management or consulting.
• Strong understanding of the Atlassian ecosystem; experience with Microsoft or Salesforce is a plus.
• Ability to build relationships with decision‑makers from IT managers to C‑level executives.
• Proactive, autonomous and focused on long‑term partnership development.
• Fluent in Lithuanian and English; excellent communication skills.

Required skills

• Atlassian ecosystem
• Microsoft technologies
• Salesforce
• ITIL framework
• ITSM processes

What we offer

• Competitive salary 3800‑4500 EUR gross plus performance‑based bonuses.
• Hybrid work model (3 days in office, remote rest).
• Opportunities for professional growth and Atlassian certification support.
• Access to workshops, trainings and conferences.
• Health insurance, wellness activities and work‑life balance initiatives.
• Team events such as workations, summer camp, karting, escape rooms and more.