Klientų aptarnavimo specialistas

About the role

The Customer Service Specialist will be the first point of contact for visitors at our branch, understanding their needs and ensuring a high‑quality service experience.

Key responsibilities

• Welcome clients, assess their requirements and guide them accordingly.
• Receive, register, process and forward client requests using internal information systems.
• Prepare responses and issue documents electronically.
• Generate payment documents, invoices and settlement records for completed orders.
• Provide ordered data sets from the registration system.
• Maintain and continuously improve the quality of client service.

Required profile

• Higher education or equivalent qualification.
• Proven experience in customer service.
• Strong focus on delivering high‑quality service.
• Quick learning ability and attention to detail.
• Excellent Lithuanian language skills and English at B1 level.
• Category B driver’s licence.
• Responsible, positive and team‑oriented attitude.

Required skills

• Proficiency with the Microsoft Office suite.
• Ability to work with internal information systems.

What we offer

• Challenging tasks, professional development and internal career paths.
• Mentor support during the first months.
• Access to a training catalogue and internal learning platform.
• Variable component of annual salary linked to personal and company performance.
• Financial assistance in case of accident.
• Partner discounts via the MELP app.
• Supplementary health insurance and three extra paid wellness days.
• 22 days of paid vacation.