Pirkėjų aptarnavimo skyriaus darbuotojas (-a) 1 etatas

About the role

Join IKEA’s customer service team in Kaunas and help create a pleasant shopping experience for every guest. You will work full‑time on a rotating schedule, providing professional assistance throughout the purchase journey.

Key responsibilities

• Deliver high‑quality, friendly customer service in person.
• Assist guests with product inquiries, orders, pickups, exchanges and returns.
• Verify and hand over customer orders.
• Promote additional services and handle cash and card transactions.
• Work according to a flexible, shift‑based schedule.

Required profile

• At least secondary education (no lower than middle school).
• Excellent communication and conflict‑resolution abilities.
• Ability to multitask and stay oriented toward customer satisfaction.
• Previous experience in retail or sales.
• Proficiency in at least one foreign language.

Required skills

What we offer

• Health insurance and accident/critical illness coverage.
• Free health check‑ups and seasonal vaccinations.
• IKEA employee discounts and partner offers.
• Access to internal reward points redeemable for gifts.
• Unlimited coffee, tea and seasonal treats.
• Free, sustainable Swedish‑design uniform.
• Supportive, international team culture based on IKEA values.
• Opportunities for learning, digital training and career development.