Product Support Representative – English Speaker

About the role

Join Dexcom’s English‑speaking Product Support team to assist users worldwide with their glucose monitoring devices and applications. You will be the first point of contact, delivering clear guidance through phone, email and web channels.

Key responsibilities

• Provide support to English‑speaking Dexcom users via phone, email, and web forms.
• Assist with inquiries related to Dexcom apps, software, and hardware, offering clear troubleshooting and guidance.
• Act as the first point of contact for users and healthcare professionals, ensuring accurate documentation and high‑quality service.
• Maintain and update user accounts, process replacements, and follow up as needed.
• Participate in product training and stay up to date with new releases.
• Ensure compliance with quality standards, data privacy, and regulatory requirements.
• Contribute to a high‑performing support team by meeting service level goals and promoting best practices.

Required profile

• Fluent in English at a minimum B2‑C1 level with strong communication skills across all channels.
• Confident using Windows and major web browsers; experience supporting mobile apps on iOS and Android and cloud‑based systems.
• Natural talent for troubleshooting and problem‑solving, paired with excellent customer service and phone skills.
• Active listening, clear communication, and empathy to create positive experiences.
• Detail‑oriented, quick learner, able to work independently and collaboratively.

Required skills

• Windows operating system
• iOS mobile platform
• Android mobile platform
• Cloud‑based systems
• Web browsers

What we offer

• Comprehensive onboarding and training on the job.
• Diverse and inclusive environment with colleagues from 45 nationalities.
• Hybrid working model with flexibility to work remotely and in a modern office.
• Additional vacation days and special leave options.
• Opportunity to work from other countries up to 30 days per year.
• Health, life, accident insurance and private pension plan.
• Health and wellness programs, including online coaching and therapy.
• Team‑building events, exclusive discounts, fitness tracking app rewards, and free parking.