Product Support Representative, German Speaker

About the role

Provide support to German‑speaking Dexcom users through phone, email and web forms. Serve as the first point of contact for users and healthcare professionals, ensuring accurate documentation and high‑quality service while staying up‑to‑date with product releases.

Key responsibilities

• Assist with inquiries related to Dexcom apps, software and hardware, offering clear troubleshooting and guidance.
• Maintain and update user accounts, process replacements and follow up as needed.
• Participate in product training and stay current with new releases.
• Ensure compliance with quality standards, data privacy and regulatory requirements.
• Contribute to a high‑performing support team by meeting service level goals and promoting best practices.

Required profile

• Fluent in German and English with strong communication skills across all channels.
• Confident using Windows, major web browsers and supporting mobile apps on iOS and Android.
• Natural talent for troubleshooting, problem‑solving and delivering excellent customer service.
• Detail‑oriented, quick learner, able to work independently and collaboratively.

Required skills

• Windows operating system
• Web browsers (e.g., Chrome, Edge, Firefox)
• iOS mobile applications
• Android mobile applications
• Cloud‑based systems

What we offer

• Comprehensive onboarding and training.
• Hybrid working model with remote flexibility and modern office space.
• Additional vacation days and the possibility to work from other countries up to 30 days per year.
• Health, life and accident insurance, private pension plan and wellness programs.
• Team‑building events, career development programs and exclusive discounts.
• Free parking, fitness‑tracking app rewards and language premium allowance.