Sales Associate - Women's Contemporary

About the role

The Sales Associate – Women’s Contemporary will deliver exceptional service to luxury shoppers, build lasting client relationships, and drive sales of contemporary fashion collections. This position is based in a high‑end retail environment and offers opportunities for professional growth within Holt Renfrew’s iconic brand.

Key responsibilities

• Consistently provide extraordinary service to all customers.
• Exceed sales and service targets through proactive client engagement.
• Develop a loyal personal client base by acquiring new customers and nurturing existing relationships.
• Attend product knowledge, vendor, and Holt Renfrew educational sessions.
• Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
• Communicate with personal clients via phone, mail, and electronic methods about events, merchandise, and follow‑ups.
• Resolve customer service issues and collaborate with management on escalated matters.
• Adhere to health & safety, privacy, and cyber‑security policies.
• Execute additional duties as assigned.

Required profile

• Minimum 4+ years of experience in a commission‑based luxury sales environment.
• Consistent track record of meeting or exceeding sales quotas.
• Flexible availability for evenings, weekends, and holidays.
• Collaborative, team‑oriented mindset.
• Active presence on social media platforms to promote personal fashion influence.
• Proficiency with multiple technology channels to maintain client relationships.
• Proactive outreach to clients with curated product selections.
• Strong understanding of current and emerging fashion trends.

Required skills

What we offer

• Competitive total compensation with commission‑based earnings.
• Generous employee discount on luxury merchandise.
• Pension plan and health & dental benefits.
• Tuition assistance and continuous learning opportunities.
• Inspiring fashion‑driven work environment with iconic brand partnerships.