Support Associate (Part-Time)

About the role

Wolt is looking for part-time Support Associates (minimum 20 hours per week) to join its Support team in Vilnius. The role supports customers, courier partners and venues through live chat and phone, and helps keep delivery operations running smoothly.

Key responsibilities

• Support customers, courier partners and venues via live chat and phone
• Ensure that delivery operations run smoothly
• Help develop the support function together with the support team and other Wolt teams

Required profile

• Great communication skills with a personal touch, customer-obsessed and team-oriented mindset
• Fast learner, comfortable multitasking in a fast-paced environment
• Ability to work shifts in the mornings, evenings, weekends and holidays; support is open seven days a week, 8 AM to 10 PM
• Fluent Lithuanian and professional working proficiency in English

What we offer

• Base salary of EUR 912.50 during the 3-month probation, rising to EUR 955 after; pay range EUR 912.50 - EUR 955
• Wolt credits cashback on home deliveries
• Employee assistance program with practical information and counselling
• Wolt Health insurance after the probation period
• Wolt-wide training programs and self-service learning resources
• Team budgets per year for dinners and activities, coffee and snacks at the office

Applications are reviewed on an ongoing basis, so candidates should send their application and CV as soon as possible.