Head of Internal Controls & Quality Management

About the role

Revolut is seeking a senior leader to head its First‑Line Risk, Controls and Quality function for the Revolut Europe Bank. You will be responsible for building a robust risk‑aware culture while scaling the business safely across Europe.

Key responsibilities

• Build and scale dedicated first‑line risk, compliance and control teams, implementing an automated end‑to‑end operational risk management system.
• Own the first‑line Risk and Compliance function, ensuring products and processes meet regulatory requirements throughout their lifecycle.
• Lead the New Initiatives Approval Process and chair the New Initiatives Committee to govern operational changes and rollouts.
• Define, evolve and enforce first‑line risk appetite across core product offerings.
• Design a scalable internal control framework with standardized data, automated testing and strong governance policies.
• Collaborate with product teams to embed preventative and detective controls directly into the product lifecycle.
• Implement continuous monitoring, automated alerts for control deficiencies and rapid remediation.
• Analyse consumer complaints and support data to eliminate systemic issues and build trust.
• Maintain regulatory engagement and foster relationships with second and third lines of defence.
• Support strategic control planning and Revolut Europe Bank objectives.

Required profile

• 8+ years of experience managing operational risk, compliance risk and internal controls in a high‑growth fintech, retail bank or complex financial institution.
• Proven track record of leading first‑line risk functions at scale.
• Strong understanding of regulatory frameworks applicable to European banking.
• Ability to influence senior stakeholders and drive cross‑functional initiatives.

Required skills