Customer Support Night Shift (Live‑Chat)

About the role

Join CyberCare as a night‑shift live‑chat support agent, assisting users of eSIM products. You will work from the Vilnius office, handling technical queries with empathy and expertise.

Key responsibilities

• Complete six days of training on eSIM technology, software features and internal procedures.
• Provide live‑chat assistance for Saily, addressing issues from VPN tunneling to billing inquiries.
• Manage 4‑5 simultaneous chats while maintaining high‑quality support.
• Support personal growth and mentor new team members.

Required profile

• Fluent English (C1 or native) and availability for night shift (22:00‑06:30).
• Commitment to 32‑40 hours per week.
• Strong knowledge of Windows, macOS, Android and iOS.
• Ability to process large volumes of technical information and think critically.
• Background in IT, cybersecurity or eSIM technology is a plus.

Required skills

• Windows
• macOS
• Android
• iOS
• eSIM technology
• VPN tunneling

What we offer

• Structured onboarding and mentorship.
• Office location with option to work from home twice a week after probation.
• Possibility to work abroad up to 30 days per year.
• Health insurance and fitness perks.
• Daily snacks, fresh pastries on Fridays, and regular team‑building events.
• Access to internal courses, a library and growth opportunities within CyberCare and Tesonet.
• Gross salary €1 350‑€1 830 per month (base plus performance bonus).