Customer Support Specialist (Polish speaking)

About the role

Ovoko is looking for a Polish‑speaking Customer Support Specialist to assist our supplier community. The role is based at our Vilnius headquarters and involves handling inquiries via phone and email, ensuring smooth operations for our marketplace.

Key responsibilities

• Respond to supplier queries by phone and email promptly and accurately.
• Identify supplier needs and guide them through platform features.
• Record technical issues and communications in internal databases.
• Follow up to confirm resolution of technical problems.
• Contribute ideas to improve supplier support processes.
• Troubleshoot and resolve issues related to order processing, payments, and inventory.
• Maintain clear communication with suppliers, providing updates and solutions.

Required profile

• Native or near‑native Polish language skills, both spoken and written.
• Proficient English communication skills.
• Previous experience in customer support or a similar role.
• Strong multitasking ability and attention to detail.
• Ability to work independently and collaboratively.
• Excellent problem‑solving and communication skills.
• Proactive, results‑oriented mindset with a startup, hands‑on attitude.
• Open‑minded and quick to adapt; knowledge of cars and parts is a plus.

Required skills

What we offer

• Private health insurance
• Employee stock option plan (ESOP)
• Learning budget for personal and professional development
• Commuting benefits (covered parking or public transport)
• Daily snacks and drinks
• On‑site gym
• High‑quality hardware and software
• Up to 30 days per year remote work
• Employee referral program