Engineering & Service Solutions Administrative Coordinator

About the role

We are seeking an Engineering & Service Solutions Administrative Coordinator to provide essential administrative support to the Engineering & Service Solutions (ESS) department. The role involves managing project documentation, scheduling service activities, and supporting internal teams with data entry and customer service.

Key responsibilities

• Assist the ESS department with day‑to‑day administrative duties and telephone support.
• Maintain and scan customer files in the company database.
• Create and organize project folders for mechanical, electrical, and mold engineering projects.
• Maintain daily project schedules and distribute month‑end reports to managers.
• Schedule outside service visits in coordination with customers and field technicians.
• Enter time, travel, and expense data for service work into Dynamics CRM and Business Central.
• Manage the ECR‑ECO process and support engineering change requests.
• Process engineering equipment paperwork, sales orders, and warranty orders, routing them to the appropriate engineers.
• Develop and enter item masters, part numbers, descriptions, and product structures into the ERP system.
• Utilize the Vault‑tool to query, check‑out, and check‑in drawings and related data.
• Provide comprehensive customer assistance via phone or email, ensuring professional communication.

Required profile

• Strong organizational abilities and attention to detail.
• Effective communication skills for internal and external customers.
• Ability to manage multiple administrative tasks simultaneously.
• Professional demeanor with a focus on customer satisfaction.

Required skills

• Dynamics CRM
• Business Central
• Vault‑tool
• ERP systems
• Quote Manager