Italian‑Speaking Customer Service Representative
Dexcom Lithuania · Vilnius
Darbo aprašymas
About the role
We are looking for an Italian‑speaking Customer Service Representative to join Dexcom’s Global Business Services centre in Vilnius. You will become an expert on Dexcom’s continuous glucose monitoring technology and support patients, partners and business customers across Europe, the Middle East and Africa.
Key responsibilities
- Handle inbound and outbound calls in Italian, providing timely assistance.
- Respond to email inquiries and document all interactions in internal systems.
- Guide patients and partners on product offerings, order status and post‑purchase support.
- Resolve issues and concerns related to Dexcom devices and services.
- Maintain accurate records of communications and follow‑up actions.
Required profile
- Fluent in Italian (spoken and written).
- Strong communication and interpersonal skills.
- Customer‑service orientation with ability to handle multiple requests.
- Attention to detail and ability to document interactions clearly.
Required skills
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Dexcom Lithuania
Vilnius
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