Jira Engineer – Agile IT Service Management

About the role

Join SEB's AITSM team to support and evolve Jira, Confluence and the MyRequest portal, and help migrate the ecosystem to Atlassian SaaS Cloud.

Key responsibilities

• Support & Incident Handling: act as a point of contact for end‑user support and incident resolution across Jira, Confluence and MyRequest.
• SaaS Cloud Transition: participate in evaluation, testing and migration from Data Center to Atlassian SaaS Cloud.
• System Administration: take ownership of application configurations, user access/security management and workflow updates in both DC and Cloud environments.
• Continuous Improvement: identify automation opportunities, optimise performance and improve technical documentation.

Required profile

• Hands‑on experience in IT support or systems administration for web applications, SaaS or enterprise infrastructure.
• Working knowledge of Jira and Confluence (cloud experience or Atlassian certifications a plus).
• Familiarity with basic scripting, APIs and Linux/Windows server environments.
• Proactive, positive team player with Agile mindset and fluent English.

Required skills

• Jira
• Confluence
• Scripting (e.g., Bash, PowerShell)
• API usage
• Linux administration
• Windows administration

What we offer

• Entrepreneurial environment
• Extensive training and learning opportunities
• Flexible work‑life balance
• Wellness benefits and comprehensive health insurance