Klientų aptarnavimo specialistas Vilniuje

About the role

You will be the main point of contact for JYSK customers, communicating through phone, email, social media and other channels. Your goal is to answer questions, guide customers to the best solutions and ensure a positive experience that strengthens the JYSK brand.

Key responsibilities

• Interact actively with customers via phone, email, social networks and other service channels.
• Respond to inquiries, provide product and promotion information, and help customers find suitable solutions.
• Handle complaints and resolve issues promptly and professionally.
• Transfer relevant information between customers and internal departments.
• Record, classify and keep customer queries up‑to‑date in the company systems.
• Maintain thorough knowledge of JYSK products, services and ongoing promotions.

Required profile

• At least secondary education.
• Strong communication and problem‑solving abilities.
• Fluent in Lithuanian and English.
• Previous experience in customer service or a call centre is a plus.
• Independent, initiative‑driven and results‑oriented.
• Ability to work under pressure and multitask.
• Proficient with MS Office applications.

Required skills

• Microsoft Office

What we offer

• Private health insurance after the probation period.
• Flexible working schedule.
• 24/7 accident insurance.
• Team events and entertainment.
• 300 EUR gross “Bring a friend” bonus.
• Various training opportunities.
• Career advancement within JYSK.