Customer Care Manager (China)

About the role

Everwest is seeking a Customer Care Manager to maintain and grow relationships with its Chinese customers, ensuring smooth service and timely deliveries.

Key responsibilities

• Maintain business relations with existing customers and ensure smooth customer service.
• Collaborate with colleagues to solve problems and guarantee on‑time delivery.
• Manage claims and demurrage efficiently.
• Administer international transportation documents.
• Analyze customer KPIs and identify improvement opportunities.

Required profile

• At least one year of experience in customer service.
• Fluent in English; Russian is an advantage.
• Strong negotiation, planning and time‑management skills.
• Attention to detail, responsibility and ability to handle large amounts of information.
• Effective communication and teamwork abilities.

What we offer

• Monthly salary ranging from 1930 EUR to 2420 EUR gross, plus bonuses.
• Professional growth through training and leadership development programs.
• Modern, ergonomically equipped office with recreation areas, terraces and a gym.
• Employee discounts at the on‑site restaurant.
• Recognition benefits such as a day off on birthdays, holiday gifts, and employee events.