Customer Care Representative II – Customer Service

About the role

As a Customer Care Representative II at Cencora, you will be part of a fast‑growing Shared Service Center in Lithuania, supporting both human and animal health supply chains. You will interact with customers across multiple channels, resolve issues, and ensure smooth order processing.

Key responsibilities

• Assist customers with problems such as missed shipments, price adjustments, and backorders, aiming for prompt resolution.
• Coordinate special orders, quotations, and manufacturer communications with field sales associates.
• Process phone, fax, mail, email, dropship, and verbal orders accurately.
• Provide accurate answers to product and service inquiries; escalate complex cases to supervisors when needed.
• Enter data for order processing, price checks, and backorder substitutions; research product availability.
• Communicate with warehouse, distribution center departments, and field sales teams to keep order flow efficient.
• Suggest improvements to enhance customer service operations.

Required profile

• High School Diploma/GED or equivalent.
• Minimum 2 years of experience in customer service, order management, or related support functions.
• Preferred certifications: HDI‑CSR, CCPC Global Certified Client Service Specialist, or equivalent.

Required skills

• Strong verbal and written English communication.
• Excellent customer service and interpersonal abilities.
• Good decision‑making and analytical skills.

What we offer

• Opportunity to work with an internationally diverse team.
• Exposure to the pharmaceutical distribution industry.
• Potential for career growth within a Fortune 500 organization.