Customer Support Team Lead

About the role

Join BURGA as a Customer Support Team Lead and play a pivotal role in shaping the customer experience for a fast‑growing global brand. You will lead a team of specialists, drive operational excellence and turn data‑driven insights into actionable improvements.

Key responsibilities

• Analyze customer support data to uncover root causes of friction.
• Design and implement process improvements across support and related functions.
• Lead end‑to‑end support projects, from planning through impact measurement.
• Own and drive team KPIs such as CSAT, QA and operational efficiency.
• Manage, coach and develop a team of Customer Support Agents.
• Present data‑driven recommendations to senior leadership.

Required profile

• 1–2 years of experience in a management or team‑leadership role.
• Strong analytical and problem‑solving abilities.
• Proven people‑management and coaching experience.
• Track record of leading projects from idea to implementation.
• Effective collaboration across cross‑functional teams.
• Excellent written and verbal communication in English and Lithuanian.
• Proactive, hands‑on mindset with a bias toward action.

Required skills

What we offer

• Competitive gross salary of 2,300 – 2,500 EUR per month.
• Team‑building events such as Summer Fest and Christmas parties.
• Annual workation opportunity.