POS Support Associate

About the role

Shift4 is looking for a POS Support Associate to resolve POS system issues for business clients. The role involves analysing call logs, troubleshooting hardware and software problems, and providing guidance through multiple communication channels.

Key responsibilities

• Analyse call logs to identify trends and underlying problems.
• Troubleshoot POS hardware, networking, and software issues.
• Advise customers on solutions and guide them through resolution.
• Communicate with customers via email, tickets, phone, tasks, and chat in real time.
• Acquire deep knowledge of customers' POS software and equipment.

Required profile

• Fluent in written and spoken English.
• Availability for late‑evening, early‑morning and weekend shifts.
• Willingness to develop computer skills and work in a fast‑paced support environment.
• Experience in the restaurant industry or customer service is a plus.

Required skills

• Computer hardware troubleshooting
• Network troubleshooting
• Software troubleshooting
• Familiarity with POS equipment, credit‑card terminals and registers

What we offer

• Competitive salary starting at 1 575 EUR gross per month, with up to 30 % night‑shift premium
• Private health insurance, accident insurance and pension fund contribution
• Office lunch twice a week, snacks and soft drinks, and city‑center office with parking
• Social‑responsibility initiatives, employee referral program and additional vacation days based on tenure