Renewal Account Executive (German Speaker)

About the role

Rocket Software is looking for a German‑speaking Renewal Account Executive to manage existing client relationships, ensure timely contract renewals and drive upsell opportunities. The role focuses on retaining customers, maximizing renewal revenue and acting as the primary liaison between clients and internal teams.

Key responsibilities

• Build and maintain long‑term relationships with key customers, conducting proactive outreach and documenting customer intelligence.
• Drive renewal revenue by managing price increases, educating customers on support value, negotiating terms and completing renewals before due dates.
• Collaborate with Sales, Legal, Order Management and other Rocket teams to resolve escalations and support successful renewals.
• Identify cross‑sell and upsell opportunities, refer them to Sales Account Executives, and monitor renewal metrics for forecasting.

Required profile

• 5+ years of relevant business experience, with at least 2 years in customer relationship management.
• Excellent written and verbal communication skills in German.
• Strong negotiation, influencing and problem‑solving abilities.
• High energy, customer‑focused mindset and resilience in the face of obstacles.

Required skills

• Experience with a sales automation system, preferably Salesforce.com.

What we offer

• Competitive commission plan aligned with company performance.
• Opportunity to work in an inclusive, diverse environment that values employee growth.