Back Office Specialist – Membership Operations
Strategic Staffing Solutions · Apskritis de Kaunas
Darbo aprašymas
About the role
We are seeking a confident, customer‑focused Membership Operations Specialist to join a leading U.S. health‑insurance provider. The role is 100 % phone‑based, handling inbound calls from members and partners and providing professional support in a structured healthcare environment.
Key responsibilities
- Handle 100 % inbound customer calls in English, answering questions on membership, billing, eligibility and contracts.
- Provide friendly, accurate support while listening carefully to identify the best solution or next step.
- Explain information clearly, navigate internal systems and document interactions accurately.
- Escalate or route complex issues to the appropriate team when needed.
- Maintain high standards of customer service, accuracy, quality and efficiency, following established processes and data‑protection requirements.
Required profile
- Fluent English (C1+) – written and spoken.
- Confident telephone communication skills.
- Strong listening, communication and problem‑solving abilities.
- Ability to remain professional in a fast‑paced, high‑volume calling environment.
- Attention to detail and accuracy when handling customer information.
- Availability to work 15:00–00:00 Lithuanian time after training; must not be a current student.
What we offer
- Salary up to €1,700 gross (€1,100 net).
- Transport home after work covered.
- Valuable experience in the healthcare sector.
- Supportive and inclusive workplace.
- Fixed‑term contract until May 2027 with potential extension.
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