Operations Support Specialist

About the role

This junior‑to‑mid level position focuses on supporting day‑to‑day processing of KYC requests, refunds, and user verification cases for a fintech payments company. You will ensure operational cases are handled accurately, documentation is complete, and communication with merchants and partners is clear and professional.

Key responsibilities

• Process KYC requests and support user verification workflows.
• Request and review KYC and other required documentation from clients.
• Monitor the status and deadlines of KYC and related operational cases.
• Collect and organize information related to chargebacks, disputed transactions, and partner requests.
• Communicate with clients and partners to obtain missing information or documentation.
• Process refund requests submitted by merchants and internal teams.
• Manage end‑user documentation and ensure records are complete and up to date.

Required profile

• Previous experience in operations, back‑office, customer support, document verification, or administrative roles.
• Experience in FinTech, payments, PSPs, iGaming, crypto, or related industries is a plus.
• Excellent written communication skills in English and Russian.
• Ability to work independently, take ownership of cases, and manage workload with minimal supervision.
• Strong attention to detail and a structured, process‑oriented approach.
• Ability to prioritize tasks and handle multiple cases simultaneously in a fast‑paced environment.

Required skills

What we offer

• Competitive compensation with transparent annual performance reviews.
• Full remote work flexibility.
• 20 days of paid vacation per year plus bank holidays and sick leave.
• Private health insurance budget of €1,000 per year.
• Learning and development budget for conferences, courses, and AI tools.
• Coworking space allowance and well‑being allowance for hobbies.