Junior-Mid Account Manager

About the role

The Account Management Data Team is looking for a proactive Account Manager to serve as the dedicated advocate for a portfolio of B2B customers. You will connect client business goals with Oxylabs' data solutions, drive retention, and identify expansion opportunities.

Key responsibilities

• Serve as the primary point of contact for B2B customers, ensuring high satisfaction and retention through consistent multi‑channel communication.
• Identify, negotiate, and close upsell and expansion deals, managing each opportunity from prospect to closure.
• Act as product advocate by handling technical inquiries and collaborating with cross‑functional teams to resolve complex issues.
• Design and run value‑creating activities, campaigns, and feedback collection to deepen engagement.
• Maintain CRM data quality, tracking opportunities, conversions and enriching data for accurate reporting.

Required profile

• 1–2 years of experience managing customer engagements with a proven record of positive outcomes.
• Strong relationship‑building and commercial awareness, able to map product value to client goals.
• Excellent written and verbal English communication, with the ability to advocate for customers internally.
• Strategic mindset for spotting account expansion opportunities and handling difficult conversations.
• Proactive, analytical and collaborative attitude, comfortable tracking progress and sharing learnings.

Required skills

• CRM (experience with maintaining data quality and tracking opportunities).

What we offer

• Gross salary €2,000‑€3,300 per month, negotiable based on skills.
• 40+ internal learning options, external conferences, mentorship and knowledge‑sharing.
• Private health insurance, psychotherapy, on‑site well‑being consultants, 24/7 gym access and a wellness app.
• Team events, overseas workation, quarterly team‑building budget and bonus vacation days.
• Hybrid work model (3 days in office, 2 days remote) with flexible WFA options.