Customer Service Representative – Lithuanian & English

About the role

We are seeking a bilingual Customer Service Representative fluent in Lithuanian and English to join our support team for a leading online accommodation provider. You will handle inbound calls and emails, assisting website users with reservations, special requests, and any issues they encounter.

Key responsibilities

• Answer incoming phone calls and respond to emails from website users.
• Manage reservations, process special requests, and resolve complaints.
• Provide solutions to user inquiries while maintaining a customer‑focused approach.
• Work Monday to Friday, 9:00‑18:00 (40 hours per week).

Required profile

• Excellent verbal and written Lithuanian and English.
• Strong communication and administrative abilities.
• Customer‑oriented mindset with a positive attitude.
• Relevant permit to work in Lithuania.
• Computer literacy and good knowledge of MS Office.
• Experience in a target‑based/KPI environment is a plus.

Required skills

• MS Office

What we offer

• Private health insurance.
• Performance‑based bonus and referral bonus.
• Wellbeing program with sports, events, and relaxation areas.
• Free parking and multicultural work environment.
• Fully paid trainings and career development programs.
• Hybrid work model.
• Salary: €1,611‑€1,750 gross per month, plus performance bonus.