Customer Service Specialist – Phone (Panevėžys)

About the role

Join Telia’s call‑center team in Panevėžys as a Customer Service Specialist handling inbound phone inquiries. You will receive three weeks of intensive training, after which you will start assisting customers and earn a performance bonus.

Key responsibilities

• Answer customer calls and resolve their questions promptly.
• Explain Telia’s products and services, helping customers understand and use them effectively.
• Analyse customer needs and propose suitable solutions, including additional services or equipment.
• Maintain a smooth and positive customer experience throughout each interaction.

Required profile

• Enthusiastic attitude, eager to communicate and achieve results.
• Interest in technology and willingness to learn.
• Fluent Lithuanian; additional languages are a plus.
• Open to full‑time, on‑site work.

Required skills

What we offer

• Monthly net salary of €1,275–€1,420 plus performance bonuses.
• Additional health insurance, pension contributions, and extra vacation days.
• Discounts on Telia services (free internet, Telia Play + Netflix, mobile plans).
• Access to Perks.lt partner offers, sports activities, internal training, leadership programs, and career development opportunities.
• Team events, summer festival, and free electric‑vehicle charging stations.